Shipping Policy

Last Updated: July 25, 2025

Welcome to Kitchenlysmart. We appreciate your business! We know you are eager to receive your purchases, so here is an overview of our fulfillment process and delivery estimates.

1. Order Processing

Our fulfillment crew gets straight to work following your purchase. It typically takes about 3 business days to inspect, package, and dispatch your items to our carrier network.

  • Please note: Orders completed over the weekend will be processed and shipped out on the following Monday.

2. Shipping Rates & Transit Times

Once dispatched, parcels generally arrive within 10 to 20 business days. We offer a straightforward, flat-rate shipping fee of $5.99 USD for worldwide destinations.

3. Potential Transit Delays

Unforeseen circumstances beyond our control (such as customs inspections or carrier disruptions) may occasionally lead to delays. We sincerely appreciate your patience should this occur.

4. Tracking Your Shipment

You can easily monitor your parcel's progress! As soon as your order leaves our facility, we will send a Shipping Confirmation email containing a unique tracking number. You can track updates via: www.17track.net

(Note: Tracking information may take a few days to become active in the system, so please do not be alarmed if it does not show updates immediately.)

5. Multi-Package Shipments

If you receive only a portion of your order initially, please rest assured that the rest is on its way. When orders contain multiple items, we occasionally dispatch them from different warehouse locations to ensure they reach you as quickly as possible. You will receive a separate confirmation email and individual tracking number for each separate parcel.

6. Modifying an Order

Time is of the essence for any order changes! Whether you need to update shipping details (such as a street address or phone number) or modify item specifications (like size, color, or quantity), you must notify us ASAP—ideally within 12 hours of submitting your order.

Please email our support desk with the following details:

  • Your Order Number (e.g., 071SHOP-123331) and registered email address.

  • A clear description of the requested modification (e.g., updated address or correct variant).

Because our operations move rapidly, we cannot guarantee alterations once an order enters the dispatch phase, but our team will always do our absolute best to assist you.

7. Delivery Attempts & Missed Deliveries

If the courier is unable to deliver your package, they will typically leave a notification slip and secure your parcel at the local postal facility. Your best initial step is contacting your regional carrier using your tracking number. If you encounter any roadblocks, let us know and we will gladly help.

(Please keep in mind that we cannot assume responsibility for shipments returned due to incorrect addresses or failure to collect.)

8. What to Do If Your Delivery Appears Delayed

If your package takes longer than anticipated, please follow this simple 2-step check:

  1. Review Tracking Updates: Look at the date of the most recent scan. Is it within the past 7 days? If yes, your package is still transiting normally.

  2. When to Reach Out: If more than 7 days pass with zero new tracking activity, please email our support staff at support@Kitchenlysmart.com with your order number and email address, and we will investigate further.

9. Lost or Stolen Parcels

We understand how frustrating suspected missing packages can be. When notified of a potential issue, we coordinate directly with the logistics provider to locate the shipment.

  • Lost in Transit: If our official investigation confirms that a package is lost along its route, we will gladly ship a replacement order completely free of charge.

  • "Delivered" Status Disclaimer: Our coverage does not extend to packages confirmed as delivered to your address by the tracking system. If tracking states "Delivered" but you cannot locate the item, we recommend checking with neighbors, household members, or building reception.

10. Shipping Origins & Destinations

  • Destinations: We ship globally! In the rare instance that we cannot service your specific country, we will contact you right away.

  • Origins: We maintain principal fulfillment centers in the United States, Canada, Australia, and the European Union. To provide the best value and product selection, we also partner with elite global manufacturers and may dispatch items directly from their facilities.

11. Important Disclaimers

By placing an order with Kitchenlysmart, you agree to the following conditions:

  • Delivery Estimates: All timeframes are approximations rather than guarantees. We are not liable for delays driven by customs, couriers, or external factors.

  • Customs and Import Duties: Buyers are entirely responsible for any import tariffs, taxes, or clearance fees imposed by local authorities. These costs are excluded from product and shipping prices.

  • Address Accuracy: Customers are responsible for inputting complete and precise delivery addresses. We are not accountable for parcels lost or returned due to erroneous address details.

  • Delivered Shipments: Our liability concludes once tracking data confirms a successful delivery. We assume no responsibility for items lost or stolen subsequent to delivery.

Questions? Contact Us!

For any inquiries regarding the topics above or general questions, our team is ready to help! Get in touch via:

  • Email: support@Kitchenlysmart.com

To help us locate your details rapidly, please always include your Order Number (e.g., 031SHOP-1938) and the email address used during checkout in your correspondence.